Shipping & Return Policy

Returns & Exchange Policy – Clauch

At Clauch, we ensure that every product is carefully checked before dispatch. However, if you receive a defective or damaged item, we are happy to offer an exchange under the following conditions:

Return Period

• Customers can request an exchange within 4 days after delivery only if the product is defective or damaged.
• Requests made after 4 days from delivery will not be accepted.

Return Conditions

• Exchanges are accepted only if the product is defective or damaged.
• No money refunds — only product exchange will be provided.
• The product must be unused, unwashed, and in its original packaging with tags intact.
• Items not meeting these conditions will not be eligible for exchange.

Shipping Costs

• If the product is confirmed to be defective/damaged, Clauch will bear the shipping cost for the exchange.
• In all other cases, shipping charges will be the responsibility of the customer.

Exchange Process

1. Contact our support team within the 4-day window, providing your order details and clear photos/videos of the defective item.
2. Once approved, you will receive return instructions.
3. After receiving and verifying the returned product, we will dispatch your replacement.

Non-Returnable Items

• Customised or printed orders are not eligible for return or exchange unless they arrive defective or damaged.

Shipping Policy – Clauch

At Clauch, we are committed to delivering your orders quickly, safely, and efficiently.

Delivery Time

• Within Maharashtra: Orders are typically delivered within 3–6 business days after dispatch.
• Outside Maharashtra (Other States): Orders are typically delivered within 6–13 business days after dispatch.

Note: Delivery times may vary for remote or rural areas, during peak seasons, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges are calculated based on the total weight of your order.
• The applicable shipping cost will be displayed at checkout before payment.

Delivery Partner

We use Shiport as our trusted logistics partner for safe and reliable deliveries.

Order Processing Time

• All confirmed orders are processed and dispatched within 48 hours (excluding Sundays and public holidays).

Order Tracking

As soon as your order is dispatched, you will receive a tracking ID via email or SMS to monitor your shipment in real-time.

Important Notes

• For bulk or custom orders, shipping timelines may differ — our team will inform you in advance.
• Please check your parcel upon delivery. If it appears damaged or tampered with, kindly refuse the delivery and contact our support team immediately.